Refund & Cancellation Policy

Paid plans are digital services that change how your listing is shown on ZoraHunt for a set period (for example, a 7- or 30-day featured placement) or for the lifetime of the listing (premium listing). Prices are shown in US dollars before you pay, and each plan’s duration and benefits are described on the pricing page.

Plans are delivered online; nothing is shipped. A plan activates automatically as soon as the payment provider confirms your payment, usually within a few minutes, and you receive an emailed receipt. Placements are only shown while your listing is published. If every slot of a limited placement is already taken when you pay, your placement starts as soon as a slot frees up and still runs for the full period you bought.

Because a placement starts showing your product as soon as it is active, payments are non-refundable, including when you stop using the service, unpublish or delete your listing, or are unhappy with the traffic or results. We do not guarantee any search ranking, traffic, sign-ups or sales.

We refund the amount you paid, in full or in part, when:

• we reject your paid listing before it is published;
• you were charged twice for the same order, or charged an amount different from the price shown;
• we fail to deliver what you bought because of a problem on our side (for example, your placement was not shown for a substantial part of its period). We may instead extend the placement by the time it was missing, if you agree; or
• the law that applies to you requires a refund.

Approved refunds go back to the original payment method. The provider (Stripe or Razorpay) usually takes 5 to 10 business days to show it on your statement.

Plans are one-time purchases, not subscriptions, so there is nothing to cancel and you are never charged again automatically. A timed placement simply ends at the end of its period. An unpaid checkout is cancelled automatically after 24 hours.

If we suspend or remove a listing because it breaks our Terms of Service or Listing Guidelines (for example, misleading content or malware), any paid placement on it ends and is not refunded.

Email [email protected] within 30 days of payment, from the address on your account, with your order number (it’s on your receipt and in Dashboard → Orders) and what went wrong. We reply within 5 business days. Please contact us before opening a dispute with your bank: most problems are faster to fix directly.